Refund policy
HOW CAN I RETURN AN ITEM?
If you are not satisfied with your purchase and would like to return an item, please contact us within 15 days of receiving your order.
Please provide your order number and the reason for the return. Our customer service team will review your return request and send you further instructions if the return is approved.
Only items purchased directly from this website will be accepted. For products purchased from authorised retailers, please contact the retailer directly regarding returns.
For hygiene reasons and due to the current health situation relating to COVID-19, we do not accept exchanges or returns of cosmetic, beauty, or health products, such as nail polish, makeup sponges, hair straighteners, etc.
Returned items must be in their original sealed packaging, including all accessories, manuals, and documentation.
We do not cover return shipping costs. We are only responsible for products shipped by us.
Returned items must be unused and in the same condition in which they were sent to you. Items with stains, bent cards, or broken seals will not be accepted. If the condition of the returned product is not acceptable, we reserve the right to refuse an exchange. Customised products cannot be exchanged.
Non-returnable items include products purchased through retailers, products ordered incorrectly, and products damaged due to mishandling by the customer.
Returns made without a receipt may be rejected.
We reserve the right to refuse any return.
WHAT HAPPENS IF THE ITEM(S) I RECEIVED IS DEFECTIVE, INCORRECT, OR DAMAGED?
Did you receive a defective item or the wrong product? Are you simply not satisfied with your order?
Please contact our customer service team through our contact page to begin the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the defective product, if applicable
Full delivery address
Contact telephone number
In some cases, you may be asked to provide a video or photo of the defective product as evidence before a replacement can be issued.
HOW LONG DOES THE RETURN PROCESS TAKE?
Returns may take up to 14 business days to process from the day we receive your returned item. We will send you a confirmation email once your return has been processed.
For returned items, you will receive either a store credit voucher equal to the purchase value for use on the website or a replacement model. REFUNDS WILL NOT BE ACCEPTED.
HOW CAN I MODIFY OR CANCEL MY ORDER?
Please contact us on the same day that you place your order if you need to modify or cancel it. Make sure to provide your order number and the modification you would like to make. We will confirm once the change has been completed. Orders are processed the day after they are placed, and once processed, they may no longer be modified or cancelled. Please note that any order that has already been packed or shipped cannot be modified or cancelled.